ijaya88 Privacy Policy

1. Introduction

ijaya88 ("we", "our platform") is an online gambling platform operating under an international licence. We respect the privacy of every individual who uses our website and services. This Privacy Policy outlines how we collect, process, use, disclose and protect your personal information when you register an account, make a deposit, use games or interact with our customer support team.

By registering an account at ijaya88 or continuing to use our platform, you acknowledge that you have read, understood and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us to close your account.

2. Information We Collect

To provide a complete, secure and responsible service, ijaya88 collects several categories of personal information. This collection occurs either directly from you or automatically through your use of our platform.

Information you provide directly:

• Full name as stated on your identification card or MyKad
• Date of birth for age verification purposes
• Identification card or passport number
• Active email address
• Mobile phone number
• Residential address
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) or online banking details for transaction purposes
• Communication records with our customer support team

Information collected automatically:

• IP address and general location information
• Web browser type and version, and operating system
• Platform usage data including games played, bets placed and transaction records
• Device information used to access the platform
• Session data and cookies for security and user experience improvement purposes

3. Purpose of Information Use

The personal information we collect is used only for legitimate purposes necessary for the operation of ijaya88 services. We do not use your data for purposes outside the scope stated here without notifying you and obtaining your consent.

• Processing account registration and verifying member identity
• Handling deposit and withdrawal transactions securely
• Verifying the age requirement of 21 and above for legal compliance
• Providing customer support via live chat and email in Malay and English
• Sending notifications related to accounts, promotions and service updates
• Detecting and preventing fraud, money laundering and suspicious activities
• Meeting compliance and reporting requirements to licensing authorities
• Improving products, services and the overall user experience
• Supporting responsible gambling programmes including betting limits and self-protection measures

4. Sharing Information with Third Parties

ijaya88 takes seriously its responsibility to protect members' personal information. We do not share, sell or disclose your personal data to external parties except in the following circumstances:

• Payment service providers: Transaction information is shared with payment processors such as DuitNow, FPX and e-wallet platforms to complete deposits and withdrawals. These parties are bound by strict confidentiality agreements.
• Game technology providers: Some game session data is shared with licensed game studios for game operation purposes only.
• Licensing and regulatory authorities: We are required to disclose certain information when directed by our international licensing body or when there is a valid legal requirement.
• Law enforcement: If required by a court or enforcement agency with valid jurisdiction, we may be obligated to disclose certain data.

5. Cookies and Tracking Technologies

ijaya88 uses cookies and similar tracking technologies to improve the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies: Required to maintain your login status and security during your active session. These cookies are deleted automatically when you close your browser.
• Preference cookies: Store your language settings and display preferences for ease of use.
• Analytic cookies: Help us understand platform usage patterns for service improvement purposes. This data is processed in aggregate and does not identify individuals specifically.

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect some functions of the ijaya88 platform.

6. Data Security Measures

We implement multiple layers of technical and organisational security to protect your personal information from unauthorised access, modification, disclosure or unintended destruction.

• SSL/TLS encryption protocols for all data transmission between the platform and servers
• Member passwords are stored in hashed form that cannot be decoded
• Two-factor authentication (2FA) is available to protect your account
• Continuous account activity monitoring to detect suspicious access attempts
• Security assessments and penetration testing are carried out periodically
• Strict internal access controls ensure only authorised staff can access member data

While we work hard to protect your data, no system is entirely perfect. Should any security incident occur that affects your data, we will notify you within a reasonable time and take appropriate remediation steps.

7. Your Rights as a Member

As an ijaya88 member, you hold certain rights regarding your personal information. We respect these rights and will process every request carefully and within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: If your information is inaccurate or incomplete, you may request that we update it.
• Right of erasure: In certain circumstances, you may request that your personal information be deleted. Please note that we may need to retain some data to fulfil legal obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain situations.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request that your data be delivered to you in a machine-readable format.

To submit any request relating to your privacy rights, please contact our customer support team via live chat or email. Our support operates 24/7 in Malay and English.

8. Data Retention and Deletion

ijaya88 retains your personal information only for as long as necessary for the purposes stated in this policy, or as required by law and international licensing requirements. Retention periods vary by data type:

• Active account data is retained for the duration of your active membership
• Financial transaction records are retained in accordance with licensing compliance requirements
• Customer support communication logs are retained for reference and service improvement purposes
• When an account is closed, data will be deleted or anonymised once the mandatory retention period ends

9. Changes to This Privacy Policy

ijaya88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or current industry practices. Any material changes will be communicated to members via email or in-platform notifications within a reasonable period before they take effect.

The "Effective" date at the top of this page indicates the date of the latest version of this policy. You are advised to check this page periodically to ensure you are always aware of the latest terms. Continued use of the ijaya88 platform after any changes are published will be considered as your acceptance of the updated terms.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us through the following channels: